Hospital: Good morning. Princess Margaret Lung Scan Study.

Patient: Oh, hello. I had an appointment for a lung scan on Monday and I’m
terribly……………..sorry but I ……missed……the appointment. I apologize. I just didn’t notice it on my calender……

Hospital: Okay. may I have your name, please?


Patient: Yes, it’s Vivian Bryce – that’s B-R-Y-C-E. My appointment was for 9:45 a.m. on Monday the 12th. I was wondering if I could possibly …reschedule………….?

Hospital: Let’s see. how about Wednesday the 21st at 9:15 am?

Patient: No, I’m not available on the 21st. Do you have …anything……. on Friday the 23rd?

Hospital: 
Yes, how about10:30 a.m.?

Patient: Perfect. so that's Friday the 23rd at 10:30 a.m. Bye.

Hospital: Bye.te

Apology	Explanation
I'm terribly sorry .  I apologize .	I am extremely sorry I had an appointment for a lung scan on Monday and I missed the  appointment I just didn't notice it on my calendar.